We assume that you want to get some business out of your web site. This can only be achieved when you offer a service or merchandise which is in demand and the prices are within an acceptable range for what you offer.
The following is a check list of essential duties which are your responsibility:

• provide good and honest information to us before we design your web site
• listen to us if we give you advise what should be included or deleted to meet the expectations of European visitors
• avoid statements, such as second to none or that everything you offer is the best of the world. Nobody believes you and customers stay away.
• keep your web site up to date. We gladly incorporate changes for a reasonable fee.
• do not expect that your business will improve immediately. Some patience is required.
• respond to all incoming e-mail and phone calls of customers immediately. Nothing is worth than to expect that customers are willing to wait
• if customers do not speak any English find a friend who can help you to respond in German or contact us. For a reasonable fee we gladly do this service for you.
• be prepared that Europeans do not give credit card information by phone, fax or Internet as easy as North Americans
• allow us to upload your web site to your server to speed up the process and to perform required updates. We will keep all information such as User-Id and Password confidential

• If you have any questions with respect to your German web site do not hesitate to contact us. Some of our customers received unqualified advise from third parties and did not know anymore whom to believe.

As already mentioned it is our basic responsibility to discuss with you the content of your site. It is essential to tell visitors clearly what you offer and to support this by crisp and informative pictures.
The following is a check list of our essential responsibilities:

• to give you a detailed proposal and quotation based on the information received by you
• to discuss the proposal with you and update the quotation
• design of a flawless web site which is easy to navigate
• uploading of the web site to your or our server to allow you to check the design and proper function
• to respond to all of your questions and include moderate changes for free
• to register the web site with search engines and directories used in the German speaking countries as long as this registration is free of charge. A copy of the registration report will be given to you. However, we are not responsible for the time which is required for activating the web site by the search engines or directories.
• we will check the status of the registrations randomly
• in the case of mistakes which have been caused by us, we will correct those for free. However, we are not responsible for any problems caused by wrong information given to us. We also are not responsible if the business created by the web site does not meet your expectations. (This applies also to printed advertising!)